Legal
Terms of Service
1. About these terms
These Terms of Service ("Terms") govern your use of walshamgroup.com (the "Site") and the web services provided by Walsham Group Limited (company number 17209232, registered in England and Wales; "we", "us", "our"). By using the Site or engaging our services, you agree to these Terms.
2. The services
We design, build, and maintain websites and related software for businesses, offered as three plans:
- Website — a branded, hosted website with ongoing maintenance.
- Booking — everything in Website, plus an online booking system with calendar and reminders.
- Payments — everything in Booking, plus deposits and payments, no-show protection, and invoicing.
The exact scope of your project is confirmed in writing before work begins.
3. Enquiries and quotes
Submitting the intake form is an enquiry, not a contract. It places you under no obligation, and does not create a binding agreement until we confirm your project and you accept our quote in writing.
4. Fees, setup, and subscription
- Each plan has a one-off setup fee and a recurring monthly subscription, as quoted to you.
- The subscription covers hosting, maintenance, support, and continued access to the features of your plan.
- A minimum term of 12 months applies to the subscription from the date your site goes live, unless otherwise agreed in writing.
- Prices may change on renewal; we will give reasonable notice of any change.
- Third-party processing fees (for example, Stripe fees on the Payments plan) are payable in addition and are not included in our fees.
5. Payment
Setup fees are payable as set out in your quote (typically before or on commencement). Subscription fees are payable monthly in advance. If payment is overdue, we may suspend the services after reasonable notice until payment is received.
6. Your responsibilities
- You agree to provide accurate information and the content and assets we need (such as logos, photos, text, services, and prices) in a timely manner.
- You confirm you have the right to use any content and assets you provide, and that they do not infringe the rights of others.
- You are responsible for the lawfulness of how you operate your business through the services, including handling your own customers' data and complying with applicable law.
7. Intellectual property
On full payment of the relevant fees, you own the content and branding assets you provide and the final website content created for you. We retain ownership of our underlying code, templates, tools, and know-how, and grant you a licence to use them for the duration of your subscription.
8. Third-party services
The services rely on third-party providers (for example, hosting, email, and payment processors such as Stripe). Your use of those services may be subject to their own terms. We are not responsible for the acts, omissions, or availability of third-party providers.
9. Availability and maintenance
We aim to keep your site and systems available and maintained, but we do not guarantee uninterrupted or error-free service. We may carry out maintenance, updates, and changes, and will try to minimise disruption.
10. Cancellation and termination
- After the minimum term, you may cancel your subscription with 30 days' written notice.
- We may suspend or terminate the services for material breach (including non-payment) that is not remedied within a reasonable period after notice.
- On termination, the services and any hosted site will be deactivated. You may request an export of your content; setup fees and fees for the minimum term are non-refundable.
11. Limitation of liability
Nothing in these Terms limits liability that cannot be limited by law. Subject to that, we are not liable for loss of profits, revenue, data, or business, or for indirect or consequential loss. Our total liability arising out of or in connection with the services is limited to the total fees you paid us in the 12 months before the event giving rise to the claim.
12. Data protection
We process personal data in accordance with our Privacy Policy. Where we process personal data of your customers on your behalf as part of the services, we will do so under appropriate data processing terms.
13. Changes to these terms
We may update these Terms from time to time. The "Last updated" date above indicates when changes were made. Continued use of the services after a change constitutes acceptance.
14. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
15. Contact us
Walsham Group Limited
192 Maldon Road
Colchester
Essex CO3 3AZ
United Kingdom
Email: enquiries@walshamgroup.com